Last updated: 5 November 2026.
1 Who is responsible for your information
COMTEL International B.V. (COMTEL, we, us or our) is the controller for the personal data covered by this notice. Our contact address is Marathon 2, 3rd Floor, 1213 PH Hilversum, the Netherlands. For privacy enquiries, contact info@comtelinternational.com and include Privacy request in the subject line.
2 Scope of this notice
This notice applies to the VOICE website at voice-wm.com and the COMTEL International website at comtelinternational.com, including their contact facilities and the company email communications described below. It explains what information we process, why we use it, who may receive it and how you can exercise your rights.
The websites provide information about our products, solutions and partnerships and allow you to contact us. They do not provide a facility for submitting commercial proposals or placing orders. This notice does not replace separate privacy information for recruitment, partner portals, customer software deployments, call recording or other contracted services.
3 Information you provide and technical information
When you contact us, we process the information you provide, such as your name, business email address, organisation, country, telephone number if supplied, message and subsequent correspondence. Required fields are identified on the relevant form. Without the information needed to answer you, we may be unable to handle your request. Please do not include passwords, payment details or sensitive personal information.
Website delivery and security can involve IP addresses, requested pages, timestamps, browser and device information, referrer information and error or security logs. Optional cookies, analytics and embedded services can collect additional information as explained in section 8. Email engagement data is described separately in section 6.
4 Purposes and legal bases
We use contact information to answer enquiries about products, solutions, support and partnerships and to manage the resulting professional relationship. Our legal basis is our legitimate interest in responding to business contacts. Where you personally request steps towards a contract, the legal basis may instead be pre-contractual necessity.
We process technical information to deliver and protect the websites, diagnose faults and prevent misuse, based on our legitimate interest in a reliable and secure service. We also process information where necessary to comply with legal obligations or establish, exercise or defend legal claims.
Optional marketing, website tracking and email tracking are addressed separately below. Accepting this notice, browsing a website or sending an enquiry does not by itself constitute consent to these optional activities.
5 Newsletters and company email communications
We use MailUp to distribute newsletters, product information, event invitations and other company communications. Promotional emails are sent on the basis of consent or another basis permitted by the applicable electronic communications rules, where its conditions are met. An existing business relationship or an earlier enquiry does not automatically authorise every promotional use or individual tracking.
You may stop promotional messages at any time through the unsubscribe link in the email or by contacting info@comtelinternational.com. Essential service communications requested by you or required by law may continue where applicable. Your choice about receiving messages is distinct from your choice about individual email tracking.
6 Email tracking and your choices
Where enabled, MailUp tracking pixels and tracked links can record message openings and link clicks, their time, campaign and recipient identifiers, and technical information such as IP address, email software and device type. We use these data to measure campaign engagement and improve the relevance of communications.
Individual promotional tracking requires prior informed consent, subject only to a specifically applicable legal exception or transitional arrangement. Tracking is not authorised merely by receiving an email or accepting this notice. We record choices and apply them to subsequent sends.
You may withdraw only tracking permission and continue receiving emails without optional tracking pixels or individually tracked links. Use the dedicated email tracking preference control to disable individual tracking without unsubscribing from the mailing list. You may also email info@comtelinternational.com with Stop email tracking in the subject line. Unsubscribe separately if you also wish to stop promotional emails.
Necessary delivery, bounce, security and preference records are distinct from optional engagement tracking. Aggregate statistics are treated as anonymous only if individuals cannot be identified. We take account of the Italian Garante guidelines of 17 April 2026, with an adaptation deadline of 29 October 2026, where applicable.
7 Sharing information and sale of data
We do not sell or rent personal information about website visitors, enquirers or email recipients.
Access is limited to authorised personnel who need the information for the purposes described in this notice. We may share relevant information with COMTEL group companies or a regional office, and with a business partner where necessary to address your request. Sharing is limited to what is needed and must have an appropriate legal basis and safeguards.
Hosting, website maintenance, IT security, email delivery and other service providers may process information on our behalf. MailUp is used for company email distribution. Where a provider acts as our processor, processing must be governed by appropriate contractual instructions and data protection obligations. Other recipients may act as independent controllers for their own lawful purposes.
We may disclose information to competent authorities where required by law or where necessary and lawful to establish, exercise or defend legal claims. Contact us for information about recipients relevant to your data.
8 Cookies and website tracking
Cookies are small files stored in your browser. Similar technologies include local storage, pixels, web beacons and scripts. Depending on their configuration, they can remember preferences, recognise a browser and collect information about page visits, referrers, interactions and device characteristics.
Essential functions support website delivery, security and services you request. Preference storage remembers your choices. Optional analytics measure website use and help improve content; optional personalisation or marketing technologies can recognise users or analyse their interests. The existence of a category in this notice does not mean that every technology in that category is active on both websites.
Optional technologies requiring consent must remain inactive until you make a valid choice. Refusing optional tracking does not prevent access to the websites’ core information and contact facilities. You can change your choice through Cookie settings where available and inspect or remove cookies and local storage through your browser. Blocking essential functions may affect requested services. Browser settings do not replace the provider’s obligation to obtain consent where required.
On VOICE, Google Maps is optional and disabled until you allow external maps. Its first-party preference record, voice_privacy_v1 with an environment-specific suffix where applicable, is stored in local storage and honoured for 180 days. Google may receive your IP address and browser information and access or store cookies when a map loads. Consult Google’s privacy and cookie information for its processing.
Services such as Google Analytics or other third-party tracking require an assessment of their actual configuration, purposes and consent requirements before use. Applicable service details, storage durations and controls are provided in the relevant site’s Cookie Policy or consent information. Do not assume that a cookie or analytics setting on one website applies to the other. Website cookie choices do not automatically change email tracking preferences, and vice versa.
9 International processing
Group companies, partners and service providers may process information in different countries. Where personal data is transferred outside the European Economic Area, the transfer must be supported by an applicable adequacy decision or other lawful safeguards, such as approved standard contractual clauses and supplementary measures where needed. We do not treat this notice or your continued browsing as permission for an otherwise unlawful transfer.
Contact info@comtelinternational.com for details of the destinations and safeguards relevant to your data and how to obtain information about them.
10 Retention
We keep information only for as long as necessary for its purpose. Enquiry records are retained for handling the request and any continuing professional relationship, then deleted or anonymised unless a legal obligation or a specific need to establish, exercise or defend claims requires further retention.
Mailing contact records are retained while the relevant subscription or lawful communication basis remains valid. Optional individual email engagement data is retained only while needed for the disclosed campaign purpose and is subject to deletion or anonymisation when that purpose ends or the applicable retention limit is reached. Withdrawal stops future optional tracking; it does not make earlier lawful processing unlawful or automatically erase information lawfully retained for another purpose.
Consent and preference records, and the minimum suppression information needed to honour an objection or unsubscribe request, may be kept for that compliance purpose. Technical logs and backups follow retention criteria based on security needs, recovery cycles and applicable legal requirements. Contact us for the period or criteria applicable to a particular record.
11 Protecting your information
We use appropriate technical and organisational measures to protect personal information against unauthorised or unlawful processing and accidental loss, destruction or damage. Measures are selected according to the nature of the data and the risks and include appropriate access restrictions and obligations for people and providers handling information. No method of transmission or storage can guarantee absolute security.
12 Children
The websites and company communications are intended for a professional adult audience and are not directed at children. We do not knowingly seek to collect children’s personal information through these channels. Children should not submit personal information through the contact facilities or subscribe to company communications.
If you believe that a child has provided personal data, contact info@comtelinternational.com. We will assess the report and take appropriate steps, including deleting information where there is no lawful reason to retain it.
13 Your rights
Subject to the applicable legal conditions, you may request access to your personal data, correction, erasure, restriction of processing and portability. You may object to processing based on legitimate interests and object to direct marketing at any time. You may withdraw consent without affecting the lawfulness of processing before withdrawal, including withdrawing only email tracking permission as explained in section 6.
Send requests to info@comtelinternational.com. We may request proportionate information to verify your identity. We normally respond within one month; where the law permits an extension for complex or numerous requests, we will explain the extension.
You may lodge a complaint with the Dutch Autoriteit Persoonsgegevens at autoriteitpersoonsgegevens.nl, or with the supervisory authority in the country where you live or work or where you consider an infringement occurred. Where relevant, the Italian authority is the Garante per la protezione dei dati personali at garanteprivacy.it.
14 External websites and updates
External links, including LinkedIn, maps and other third-party destinations, take you to services governed by their own privacy information. We encourage you to review their notices. Following an external link is distinct from allowing an embedded service to load within our websites.
We update this notice when our processing changes and display the revision date. Where required, we provide additional notice or request a new choice before introducing materially different optional processing. For questions about this notice, contact COMTEL International B.V. at the address or email in section 1.